Eferebo Otonjo — Executive Assistant

About

Organized by nature, useful by trade.

"I'm the person who notices before it becomes a problem — the double-booked call, the unanswered email, the deadline two weeks out."

I'm a dedicated, customer-focused virtual assistant with experience spanning calendar management, administrative support, customer communication, and appointment scheduling. Over the past several years I've supported CEOs, founders, and small business owners across real estate, healthcare, beauty, construction, and e-commerce — learning that every industry needs the same thing underneath: someone who keeps the operational details handled with accuracy and care.

I hold a Bsc. in Microbiology from the University of Port Harcourt, which trained me early in precision, documentation, and methodical process — habits that now show up in every inbox I triage and every tracker I maintain. I'm strong in multitasking, problem-solving, and communication, with a genuine passion for delivering excellent customer experiences and keeping business operations efficient behind the scenes.

Experience 5+ years, multi-industry

Education Bsc. Microbiology, UNIPORT

Focus EA / Customer Success

Availability Remote, freelance & contract

Skills

The toolkit behind the calm.

Calendar & Appointment Management95%

Customer Service & Support95%

CRM & Data Entry (HubSpot, Zoho, Sheets)88%

Email & Inbox Triage92%

Social Media Scheduling (Buffer, Later)85%

Shopify Store Support & Product Uploads80%

Book-Keeping78%

Cross-Timezone Coordination90%

Experience

A working record, kept like a daybook.

Jun 2026 — PresentRemote

Virtual Assistant to Director

Freelance, Remote

Bookkeeping
Executive support
QuickBooks Online
Accounting
Accounts payable management

Jan 2025 — Apr 2026Remote

Appointment Setter / Customer Service Representative

Freelance, Remote

Managed calendars, appointments, and scheduling for multiple clients
Responded to customer inquiries through email and chat support
Organized files, documents, and administrative records efficiently
Assisted with social media management and customer communication
Maintained professionalism and accuracy while handling multiple tasks

Apr 2020 — Dec 2024Seattle, USA

Administrative Support Specialist

TIMGA

Managed executive calendars across time zones, scheduled internal and external meetings, and ensured clear prioritization
Coordinated leadership calls, team sessions, and company-wide meetings — agendas, invites, follow-ups, and logistics
Booked travel, managed itineraries, and processed expenses for executives and team members
Maintained shared inboxes, calendars, and trackers, keeping information accurate and accessible
Prepared meeting materials, agendas, decks, and notes, and tracked follow-up actions to completion
Created and updated reports, internal records, and shared documents with a strong focus on accuracy
Participated in virtual meetings, took notes, and followed up with teams to ensure next steps were clear
Supported onboarding — new hire records, HR documents, training completion tracking
Helped run internal projects by managing timelines, tracking deliverables, and sharing progress updates
Handled social media scheduling and inboxes on LinkedIn, Facebook, and Instagram to keep brand presence consistent

Jan 2020 — Mar 2020Texas, USA

Content & Email Marketing Assistant

The Joneses and Partners Limited

Supported the content and marketing team in developing and scheduling email campaigns
Maintained organized subscriber lists and used data insights to help improve email engagement
Handled customer queries, edited copy, and formatted newsletters using Mailchimp

Aug 2019 — Dec 2019Maryland, USA

Social Media Assistant

BellaGlow Beauty Brand

Scheduled Instagram and Facebook content using Buffer, boosting engagement by 35%
Designed promotional graphics using Canva and ran A/B post tests to increase audience reach
Tracked and reported social analytics monthly for management review

Feb 2019 — May 2019Abuja, Nigeria

Data Entry & Research Assistant

SagePoint Solutions

Conducted data mining, entry, and cleanup for client contact lists and business databases
Used Excel, Google Sheets, and Zoho CRM to maintain up-to-date lead pipelines and status logs
Provided support in organizing project documentation and preparing simple reports

Capabilities in Practice

What this looks like, applied.

☎

Executive Calendar Systems

Built and ran multi-timezone scheduling systems for leadership teams — coordinating internal and external meetings, travel, and expense processing with zero double-bookings.

GmailOutlookTime Zones

☰

Lead & Pipeline Tracking

Maintained live CRM pipelines and status logs across client contact lists, keeping data clean enough for leadership to act on it at a glance.

Zoho CRMHubSpotGoogle Sheets

☉

Social & Brand Consistency

Scheduled and managed brand presence across Instagram, Facebook, and LinkedIn — including a campaign that lifted engagement by 35% through tested content cadence.

BufferCanvaLater

Work Samples

A closer look at the day-to-day.

Data Entry & Spreadsheets

Structured, error-checked data entry across large customer datasets.

Calendar Coordination

Color-coded weekly scheduling across meetings, deep work, and wrap-up blocks.

Sales Performance Reporting

Monthly revenue breakdowns with top products and next-step recommendations.

Client Onboarding Tracking

Onboarding status, common blockers, and next steps per account manager.

CRM & Contact Management

Live contact records with status tracking, kept accurate and actionable.

Task & Priority Tracking

Team task boards with clear ownership, due dates, and priority flags.

Sales Pipeline Management

Deal stages and weighted values kept current in HubSpot for leadership visibility.

Property & Records Management

Structured tenant and lease records for a property management client.

Data Quality Auditing

Automated checks that catch missing fields and duplicate records before they become problems.

Travel Coordination

Detailed travel preference profiles for fast, consistent trip booking.

Screenshots are illustrative work samples using placeholder/practice data — not live client records.

Contact

Let's get your inbox back in order.

Available for remote, freelance, and contract engagements. If you need someone to take ownership of the calendar, the inbox, and the small details that keep a business moving — I'd love to hear from you.

☉ Working hours Flexible across time zones

⏱ Availability Remote — open to new contracts